Shipping policy

Last updated: August 19, 2026

At AAOO SHOP, we want your little one's new favorites to arrive safely and smoothly. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays. During holidays, promotions, or periods of unusually high order volume, processing may take additional time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Within the United States

We currently ship orders within the United States.

Estimated delivery times are provided at checkout and may vary depending on your shipping address, selected shipping method, carrier delays, weather, and other circumstances outside our control.

Please note that delivery estimates begin after your order has been processed and shipped.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, AAOO SHOP may offer promotional or free-shipping offers. Any applicable offer will be clearly stated at the time of purchase.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your order.

If you notice an incorrect address, contact us as soon as possible at info@aaoo-shop.online. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

AAOO SHOP is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package appears to be delayed, please first check the tracking information provided in your shipping confirmation email.

If your tracking information indicates that a package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery location. You may also contact the carrier directly.

If you still need assistance, contact us at info@aaoo-shop.online, and we will do our best to help.

Damaged Packages

If your order arrives damaged, please contact us at info@aaoo-shop.online as soon as possible. Include your order number and clear photos of the damaged package and items so we can review the issue and determine the appropriate resolution.

Changes to This Shipping Policy

AAOO SHOP reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.